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CONVERSAS SOBRE… Atendimento ao Público com Excelência

Updated : 05/09/2025

In a room, people sitting in front of a table with computers, and standing Sónia Esperto during her presentation. Behind it, a display display displaying the INR logo and the centre reads ‘What are the common challenges for public services in the Communication with a Difference for universal accessibility and inclusive communication?’. Below the monitor is an image of the event, with figures representing human diversity. On the image, in highlight, it reads

O HUB Justice held a session on “Excellent Public Service: Inclusion, Quality and Humanisation’, with the participation of Ms Sónia Esperto, President of the INR Governing Board. The initiative took place on September 4 and had 134 participants, in a reflection on the importance of empathy, accessibility and valorization of more inclusive and humanized practices in public service.