The mission of the Inclusion Desk is to provide information and specialized mediation accessible to people with disabilities and/or disabilities, their families, organizations and others who directly or indirectly intervene in the area of disability.

In this context, it provides information:

• by phone
• in writing
• by video call for deaf people*
• face-to-face

*this service takes place with prior appointment, requested in writing to the e-mail balcaodainclusao@inr.mtsss.pt.

On the rights and benefits in accordance with the legislation in force, on the existing resources and also proceeds to referral and mediation / awareness with the different services and bodies that within the scope of their mission have competence in the matters referred to for the resolution of the situations presented.

The main themes are:

• Accessibility
• Priority service
• Medical Certificate of Multipurpose Disability
• Tax benefits
• Culture, sport and leisure
• Education
• Employment and vocational training
• Parking
• Housing
• Early Intervention
• Independent Life Support Model
• Non-discrimination
• Parenthood
• Social Benefit for Inclusion
• Support products/Technical aids
• Social protection
• Health

The Inclusion Desk is open from Monday to Friday, from 9.30 a.m. to 12.30 p.m. and from 1.30 p.m. to 4.30 p.m.

Contacts

Address: Av. Conde Valbom no 63, 1069-178 Lisbon Telephone: 217 929 500 Email: balcaodainclusao@inr.mtsss.pt

Other counters available:

• In the District Social Security Centres: Inclusion desks (19)
• In municipal councils: Inclusion Desks Network - February 2025